Refund policy

Return Policy

World Cup Jersey & Customized Item Notice

Limited edition items, authentic jerseys, World Cup jerseys, and products designated as final sale are final sale and cannot be returned or exchanged unless there is an approved quality issue or the wrong item was sent.

Personalized or customized items are final sale and cannot be returned or exchanged. This includes, but is not limited to, items with player names, custom names, numbers, team logos, patches, or any other customization.

Please note that we cannot guarantee the accuracy of National Team squad numbers on player jerseys. Due to the changing nature of National Team squads, some players may wear different numbers from international window to international window, or from major tournament to major tournament. Squad numbers are often released or confirmed shortly before major tournaments such as the FIFA World Cup™.

By purchasing a National Team jersey with a player name and number, you understand that player names and numbers are subject to change, and refunds, returns, or exchanges are not available due to number changes after purchase.

Return & Exchange Conditions

All return items must be in brand new condition, unused, unworn, unwashed, unaltered, and undamaged.

All return items must include the original packaging, tags, accessories, and any included materials.

Returns must be requested within fifteen (15) days of the delivery date.

Items that have been used, worn, washed, altered, damaged, or are missing original tags or packaging will not be accepted for return or exchange.

All returns must include a return form, which can be obtained by contacting our customer service team.

Non-Returnable Items

The following items are non-returnable:

  • Personalized or customized items.

  • Items marked as final sale.

  • Limited edition items, authentic jerseys, and World Cup jerseys, unless there is an approved quality issue or the wrong item was sent.

  • Club-required uniform kit items.

  • Gift cards and vouchers.

General Return Process

To initiate a return request, please contact our customer service team.

To process your return, you will need to provide the email address associated with the order and the order ID number.

If your return request is approved, our customer service team will provide a return form and return instructions.

Please fill out the return form and include it with your return package.

Pack the item securely, including all tags, accessories, original packaging, and included materials.

Ship the item back using a trackable shipping method.

Refunds

Once your return is received and inspected, we will notify you by email whether your refund has been approved or rejected.

If your return is approved, the refund will be issued to the original payment method.

Approved refunds are typically processed within 5–10 business days. The time it takes for the refund to appear in your account may vary depending on your bank or credit card company.

Original shipping fees are non-refundable unless the return is due to our error, such as a wrong item or approved defective item.

Return Shipping Costs

If the return is due to customer reasons, such as wrong size, change of mind, or no longer needing the item, the customer is responsible for return shipping costs.

If a return label is provided for a customer-reason return, an $8.95 return shipping fee may be deducted from the refund or merchandise credit.

If the return is due to our error, such as a wrong item or an approved defective item, we will cover the return shipping cost.

Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or wrong item, please contact our customer service team within forty-eight (48) hours of delivery.

Please include your order number and clear photos showing the issue.

Our team will review the issue and determine whether the item qualifies for replacement, repair, return, or refund.

If the issue is approved after review, we will provide return instructions and, when applicable, a return label.

Order Cancellations

We are unable to cancel orders once they have been processed or shipped.

If you wish to cancel an order that has already shipped, please initiate a return request after you receive the item, if the item is eligible for return.

Please note that club-required uniform kit items are final sale and cannot be cancelled, changed, returned, or exchanged after an order has been placed.