Shipping policy

Shipping Policy

Order Agreement

By placing an order with us, you acknowledge and agree to our shipping policy, including processing times, estimated delivery timeframes, possible carrier delays, customs delays, and fulfillment delays during high-volume periods.

Shipping or delivery delays do not automatically qualify an order for cancellation, refund, or payment dispute once the order has been processed or shipped. If you have any concerns about your order, please contact our customer service team so we can review and assist according to our policy.

Order Processing Time

All orders require processing time before they are shipped. Processing time may vary depending on product availability, order volume, customization, and warehouse fulfillment status.

For regular in-stock items, our standard processing time is generally 4–8 business days after the order is placed. However, during high-volume periods such as the World Cup, processing times may be affected by international shipping delays, customs clearance, warehouse receiving schedules, and other factors outside of our control.

Please note that shipping delays may occur during these periods and should be expected as part of the fulfillment process.

Shipping Method and Delivery Time

The shipping method selected at checkout only applies after the order has been processed and shipped from our warehouse. For example, 2-day shipping means the package is expected to arrive in approximately 2 business days after it has been handed over to the carrier.

All delivery timeframes shown at checkout are estimates provided by the carrier. Actual delivery time may vary due to carrier delays, weather conditions, holidays, address issues, customs processing, or other factors outside of our control. Estimated delivery dates are not guaranteed and may be subject to change based on the carrier’s actual delivery schedule.

Shipping Changes After Order Placement

Once an order is placed, we are unable to make any changes to the selected shipping method or delivery service. This includes upgrading, downgrading, changing carriers, changing the shipping speed, or modifying the delivery service in any way.

Please make sure the shipping address and shipping method are correct before completing checkout. Once the order is submitted, any shipping-related changes may not be accepted.

Carrier Responsibility

Once a package has been shipped and handed over to the carrier, delivery timing, tracking updates, and final delivery status are handled directly by the carrier.

Customers will receive tracking information once the order has shipped. Please use the tracking number provided to check the latest delivery status directly with the carrier.

If there are any issues after the package has been shipped, including delays, missing scans, delivery exceptions, or packages marked as delivered but not received, customers should contact the carrier directly for further assistance. The carrier is responsible for the final delivery of the package once it leaves our warehouse.