IVUSA MASTER AG SOCCER CLEATS

This product is true to size.

For more information, please visit: KELME USA Team Size Chart

At https://www.kelmen10sports.us/(the “Site”), we want to ensure you receive your orders in a timely and efficient manner. This Shipping and Taxes Policy describes our shipping and delivery process, as well as our tax collection practices.

1. Processing Time

Most orders received before 5:00 p.m. Eastern Time, Monday through Friday, are shipped within 5 working days! Orders placed on Saturdays, Sundays, or holidays will be processed the next business day. As a security precaution, initial orders and orders shipping to alternate addresses may be held for extended verification. We reserve the right to make partial shipments, which will not relieve you of your obligation to pay for the remaining deliveries.

2. Shipping Options and Charges

We offer various shipping options for your convenience, including standard, expedited, and international shipping. Shipping charges will be calculated based on the shipping option selected and the destination address. Shipping charges will be shown on your order form before you submit your order.

3. Order Tracking

Once your order has shipped, we will provide you with a tracking number so you can track your package online. You will also receive email updates on the status of your order and estimated delivery date.

4. Delivery Issues

If you experience any issues with the delivery of your order, please contact us immediately. We will work with our shipping carrier to resolve any issues and ensure your order is delivered as quickly as possible.

5. Shipping Restrictions

We currently do not ship to certain countries or regions. Please check our website for the most up-to-date list of shipping restrictions.

6. Taxes

A separate charge for taxes will be shown on the invoice. We are required to collect sales tax of 12.5% on all orders shipped to all Indian states. This tax is included in the prices displayed on our website.

7. Title and Risk of Loss

All items purchased from our website are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.

For more information on our shipping policies, including rates, delivery times, and delays, please refer to our Online Customer Service page or call us at 9496175654

Please note that this sample Shipping and Taxes Policy is for informational purposes only and is not a substitute for legal advice. You should consult with a qualified attorney to ensure your Shipping and Taxes Policy complies with applicable laws and regulations.

KELME™ is committed to providing a comfortable buying experience for our customers. If you are unhappy with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request. Please make sure to contact us by email ( info@kelmesports.us ) at first.

Return & Exchange Conditions:

• All return items must include original packaging, tags, and must be in brand new condition.
• All returns must include a return form, which can be obtained by contacting our customer service team.
• Returns must be made within fifteen (15) days of delivery date.
• Items that have been used, altered, washed or damaged will not be accepted for return or exchange.

 Non-returnable items:

• The following items are non-returnable:
• Personalized or customized items.
• Items marked as final sale.
• Gift cards and vouchers.
• General Return Process:

 Contact our customer service team to initiate a return request and receive a return form.

• Fill out the return form and include it with your return package.
• Pack the item securely, and include any accessories, tags, and original packaging.
• Ship the item back to us using a trackable shipping method.

 Return Charge: 

• The customer is responsible for all shipping charges related to returns or exchanges, unless the item received was damaged or defective.

 Refunds:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If your return is approved, a refund will be processed to your original method of payment within fourteen (14) business days. The time it takes for the refund to post to your account may vary depending on your bank or credit card company.

Order Cancellations:

• We are unable to cancel orders once they have been shipped. If you wish to cancel an order that has already been shipped, please initiate a return once you receive the item.

Product Damage:

• If you receive a damaged or defective item, please contact our customer service team within forty-eight (48) hours of delivery to initiate a return or exchange. We will provide a return label and instructions on how to return the item.