HORIZON RETRO POLO T-SHIRT

This product is true to size.

For more information, please visit: KELME USA Team Size Chart

At https://www.kelmen10sports.us/(the “Site”), we want to ensure you receive your orders in a timely and efficient manner. This Shipping and Taxes Policy describes our shipping and delivery process, as well as our tax collection practices.

1. Processing Time

Most orders received before 5:00 p.m. Eastern Time, Monday through Friday, are shipped within 5 working days! Orders placed on Saturdays, Sundays, or holidays will be processed the next business day. As a security precaution, initial orders and orders shipping to alternate addresses may be held for extended verification. We reserve the right to make partial shipments, which will not relieve you of your obligation to pay for the remaining deliveries.

2. Shipping Options and Charges

We offer various shipping options for your convenience, including standard, expedited, and international shipping. Shipping charges will be calculated based on the shipping option selected and the destination address. Shipping charges will be shown on your order form before you submit your order.

3. Order Tracking

Once your order has shipped, we will provide you with a tracking number so you can track your package online. You will also receive email updates on the status of your order and estimated delivery date.

4. Delivery Issues

If you experience any issues with the delivery of your order, please contact us immediately. We will work with our shipping carrier to resolve any issues and ensure your order is delivered as quickly as possible.

5. Shipping Restrictions

We currently do not ship to certain countries or regions. Please check our website for the most up-to-date list of shipping restrictions.

6. Taxes

A separate charge for taxes will be shown on the invoice. We are required to collect sales tax of 12.5% on all orders shipped to all Indian states. This tax is included in the prices displayed on our website.

7. Title and Risk of Loss

All items purchased from our website are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.

For more information on our shipping policies, including rates, delivery times, and delays, please refer to our Online Customer Service page or call us at 9496175654

Please note that this sample Shipping and Taxes Policy is for informational purposes only and is not a substitute for legal advice. You should consult with a qualified attorney to ensure your Shipping and Taxes Policy complies with applicable laws and regulations.

Return Policy

World Cup Jersey & Customized Item Notice

Limited edition items, authentic jerseys, World Cup jerseys, and products designated as final sale are final sale and cannot be returned or exchanged unless there is a quality issue.

Personalized or customized items are final sale and cannot be returned or exchanged. This includes items with player name, custom name, number, team logo, or any other customization.

Please note that we cannot guarantee the accuracy of National Team squad numbers on player jerseys. Due to the shifting nature of National Team squads, some players may wear different numbers from international window to international window, or from major tournament to major tournament. Squad numbers are often released or confirmed shortly before a major tournament such as the FIFA World Cup™ begins.

By purchasing a National Team jersey with a player name and number, you understand that player names and numbers are subject to change, and refunds are not available for number changes after purchase.

1. Return & Exchange Conditions

All return items must include original packaging, tags, and must be in brand new condition.

All returns must include a return form, which can be obtained by contacting our customer service team.

Returns must be made within fifteen (15) days of the delivery date.

Items that have been used, altered, washed, damaged, or are missing original tags or packaging will not be accepted for return or exchange.

2. Non-Returnable Items

The following items are non-returnable:

Personalized or customized items.

Items marked as final sale.

Limited edition items, authentic jerseys, and World Cup jerseys, unless there is a quality issue.

Gift cards and vouchers.

3. General Return Process

Contact our customer service team to initiate a return request and receive a return form.

To process your return, you will need to have the email address associated with the order and the order ID number.

Fill out the return form and include it with your return package.

Pack the item securely, including any accessories, tags, and original packaging.

Ship the item back to us using a trackable shipping method.

4. Return Charge

The customer is responsible for all shipping charges related to returns or exchanges, unless the item received was damaged or defective.

We will deduct $8.95 from your merchandise credit for either return option.

5. Refunds

Once your return is received and inspected, we will send you an email to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, a refund will be processed to your original method of payment within fourteen (14) business days. The time it takes for the refund to post to your account may vary depending on your bank or credit card company.

6. Order Cancellations

We are unable to cancel orders once they have been made. If you wish to cancel an order that has already been shipped, please initiate a return once you receive the item.

Please take note that club-required uniform kit items are final sale and cannot be cancelled, changed, or returned after an order has been placed.

7. Product Damage

If you receive a damaged or defective item, please contact our customer service team within forty-eight (48) hours of delivery to initiate a return or exchange. We will provide a return label and instructions on how to return the item if the issue is approved after review.